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WordPress Maintenance

Our WordPress maintenance service keeps your website updated, secure, and performing at its best—with regular backups, security monitoring, and technical support, so you can focus on growing your business.

WordPress Maintenance Service Malaysia
Local WordPress Maintenance Service
WordPress Maintenace Service
Local WordPress Maintenance Support

Reliable WordPress Maintenance for Malaysian Businesses

Your website should work for you, not stress you out. Our WordPress maintenance service keeps Malaysian and international websites running smoothly, updated, and protected. No matter your industry, we’ll make sure your site stays fast, secure, and ready for every visitor.

Local WordPress Maintenance Service Malaysia

Local Support You Can Actually Reach

No waiting days for replies or dealing with chatbots. We're based in Malaysia and always just a call or message away. Whether you’re in Klang Valley, Penang, or Johor, you’ll be talking to a real person who understands your business and speaks your language.

WordPress Maintenance Support Team

No Outsourcing, We Do It Ourselves

No outsourcing. No hidden teams. Just a dedicated local team that understands your business and works closely with you. We take pride in doing everything ourselves—from updates to troubleshooting—so you always know who’s behind your website and can count on us for fast, reliable support.

WordPress Plugins Management Malaysia

Expert Plugin Management

We know which WordPress plugins work best—and which ones cause trouble. From updates to conflict fixes, we keep your plugins running smoothly so your site stays fast, secure, and problem-free.

WooCommerce Support Service Malaysia

We Know WooCommerce Inside Out

From payment gateways to product pages, we manage WooCommerce with confidence. We handle the tech stuff so your store runs smoothly, and you can focus on growing your sales without the stress.

WordPress Maintenance Plan Malaysia

Tailored Recommendations That Fit Your Site

We don’t just maintain, we advise. Based on your current setup and goals, we’ll recommend the right plugins, themes, and smart improvements to boost speed, strengthen security, and create a smoother experience for your visitors. No guesswork, just what works best for you.

Why Keeping Your WordPress Site Maintained Really Matters

Just like a car needs regular servicing, your WordPress website needs care to keep it running smoothly. We help keep your site updated, secure from hackers, backed up regularly, and fix small issues early before they turn into big problems. This means your website stays online, loads fast, and works properly for your visitors. Whether you run a business, blog, or online store, we make sure your site is safe, up-to-date, and ready for customers, so you don’t have to worry about the tech stuff.

What WordPress Maintenance Services Cover

Core, Theme & Plugin Updates

Keep your WordPress core, theme, and plugins up-to-date to avoid bugs, prevent security vulnerabilities, and ensure your site stays fast, stable, and compatible with the latest features.

WordPress Security & Hardening

We lock down your WordPress site with the right tools and settings to keep hackers out. From firewall setups to login protection, we make sure your website stays safe, secure, and running smoothly.

WordPress Backup

Things go wrong sometimes—that’s why we keep regular backups of your WordPress site. If anything breaks or gets hacked, we can quickly restore everything, from your content to your settings, with no stress.

Regular Website Checkups

We regularly check your site to make sure everything’s working as it should—no broken pages, missing images, or strange bugs. If something’s off, we fix it fast.

IP Monitoring & Protection

We keep an eye on who’s visiting your website. If we detect suspicious or repeated attacks from certain IP addresses, we block them right away to keep your site safe and secure.

Spam Protection for Contact Forms

We keep your inbox clean by filtering out bots and spam from your contact forms. With the right tools in place, you’ll only hear from real people, not junk submissions.

Malware Scanning & Cleanup

We use trusted security tools to scan your WordPress site for malware, vulnerabilities, and suspicious code. If something’s wrong, we clean it up quickly—so your website stays safe, secure, and worry-free.

Speed & Performance Optimisation

We use the right tools like caching and image compression to speed up your site, but performance also depends on your web hosting. With the right setup, your site loads faster, runs smoother, and keeps visitors happy.

Database Optimisation

We clean up and fine-tune your WordPress database by removing junk like old revisions, spam, and leftover plugin data. Your site runs faster, smoother, and more efficiently—especially as it grows.

Bug Fixes & Licensed Plugin Support

We troubleshoot issues from licensed themes and plugins. When things break, we don’t just patch—we reach out to official developers for proper fixes, so you stay supported and stress-free.

Site Optimisation Pricing for WordPress

Boost your site’s speed and Core Web Vitals for better user experience and higher search rankings. Plans are available for standard and WooCommerce sites.

Site Boost

Business Website

from RM500

1 Month

1 WordPress Site

Covers up to 8 standard plugins and 1 premium theme.

Ideal for standard WordPress websites that need a performance lift. Great for businesses focusing on speed, SEO readiness, and routine upkeep, without the complexity of eCommerce.

What is included?

  • WP Core, Plugins & Theme Update
  • Gzip Compression
  • Caching Configuration 1
  • Database Optimisation
  • Image Optimisation 2
  • Remove Unused Themes & Plugins
  • From 2 Support Hours For Website Edits & Bug Fixes 3

Supported Hosting Control Panels

  • cPanel
  • Hepsia
  • Plesk
  • Xserver
  • and other popular control panels

Woo Boost

Online Store

from RM800

1 Month

1 WooCommerce Site

Covers up to 8 standard plugins, 3 premium plugins and 1 premium theme.

Perfect for WooCommerce sites that demand more. Designed to support growing online stores with performance tuning, SEO enhancements, and the upkeep needed to keep your shop running smoothly.

What is included?

  • WP Core, Plugins & Theme Update
  • Gzip Compression
  • Caching Configuration 1
  • Database Optimisation
  • Image Optimisation 2
  • Remove Unused Themes & Plugins
  • From 3 Support Hours For Website Edits & Bug Fixes 3

Supported Hosting Control Panels

  • cPanel
  • Hepsia
  • Plesk
  • Xserver
  • and other popular control panels

Notes:

  • 1
    Caching configuration depends on your website’s hosting environment. If server-level caching is not available, we’ll implement plugin-based caching. Performance may vary based on your server capabilities and the caching method used.
  • 2
    Image optimisation includes converting images to WebP format using the most suitable plugin for your site. This service does not include manual image resizing or cropping.
  • 3
    All tasks are billed based on actual support hours. Before starting, we’ll assess the issue and provide a time estimate. Unused time cannot be carried over to the next billing cycle. For more complex issues, we’ll notify you in advance if additional hours are required.
    All premium themes and plugins must have a valid license key. We are not responsible for any issues caused by unlicensed or nulled software, including limited support or site instability.
    What’s not included: Custom development (such as PHP coding, plugin or theme development), updates to custom code, graphic design, image editing, content creation, or building a new website or subdomain.

Trusted WordPress Care Plans & Pricing

Our WordPress care plans are designed for businesses in Malaysia who want peace of mind knowing their website is secure, updated, and running at its best.

Silver

Maintain

RM948

12 Months

1 WordPress Site

Covers up to 8 standard plugins and 1 premium theme.

Ideal for small businesses, local service providers, and those in the basic stages of SEO.

Security & Protection

  • Hardening WordPress
  • Monthly Site Check
  • Brute Force Protection
  • Login Security
  • Contact Forms Spam Protection

Monthly Backups & Updates

  • WordPress Core & Plugin Updates
  • Database Backups
  • Theme & Plugin File Backups
  • Media Uploads Backup

Supported Hosting Control Panels

  • cPanel
  • Hepsia
  • Plesk
  • Xserver
  • and other popular control panels

Additional Features*

  • 1 Light Task per Month (Text Changes or Image Swaps) 1
  • Free SSL Installation (Let’s Encrypt) 2

Gold

Protect

RM1908

12 Months

1 WordPress Site

Covers up to 8 standard plugins, 3 premium plugins and 1 premium theme.

Best suited for growing business websites with more pages, steady visitor traffic, and active SEO marketing efforts.

Security & Protection

  • Hardening WordPress
  • Weekly Site Check
  • Brute Force Protection
  • Login Security
  • Contact Forms Spam Protection
  • Uptime Monitoring
  • IP Monitoring & Protection
  • Weekly Malware Scan & Removal

Weekly Backups & Updates

  • WordPress Core & Plugin Updates
  • Database Backups
  • Theme & Plugin File Backups
  • Media Uploads Backups

Supported Hosting Control Panels

  • cPanel
  • Hepsia
  • Plesk
  • Xserver
  • and other popular control panels

Additional Features*

  • 2 Light Task per Month (Text Changes or Image Swaps) 1
  • Free SSL Installation (Let’s Encrypt) 2

Platinum

Perform

RM4788

12 Months

1 WordPress Site

Covers up to 10 standard plugins, 5 premium plugins and 1 premium theme.

Perfect for WooCommerce sites and complex websites with moderate to high daily traffic.

Security & Protection

  • Hardening WordPress
  • Weekly Site Check
  • Brute Force Protection
  • Premium Login Security
  • Contact Forms Spam Protection
  • Uptime monitoring
  • Real-Time IP Blocking
  • Real-Time Malware Protection
  • 8G + Cloud Firewall Protection

Daily Backups & Updates

  • WordPress Core & Plugin Updates
  • Database Backups
  • Theme & Plugin File Backups
  • Media Uploads Backups

Supported Hosting Control Panels

  • cPanel
  • Hepsia
  • Plesk
  • Xserver
  • and other popular control panels

Additional Features*

  • 4 Light Task per Month (Text Changes or Image Swaps) 1
  • Free SSL Installation (Let’s Encrypt) 2

Notes:

  • 1
    A Light Task refers to any minor modification that takes less than 30 minutes to complete. Examples include uploading a new logo, changing the main menu text color, swapping an image on a page, or updating content.
    What’s not included: Custom development (such as PHP coding, plugin or theme development), updates to custom code, graphic design, image editing or optimisation, content creation, or building a new website or subdomain. If a task is expected to take more than 30 minutes, we will provide a time estimate. Upon your approval, the work will be carried out at our discounted rate, starting from RM100.00 per task.
  • 2
    Let’s Encrypt SSL configuration subject to server compatibility.

Emergency WordPress Support

Is your WordPress website down, showing errors, or acting strangely after an update? Don’t panic, our Emergency WordPress Support team is here to help.

One-Time Fix

24-Hour Response 4

from RM250

1 Job Scope

24-hour issue fix + 3 days monitoring

This plan includes a one-time fix for one job scope, such as resolving a display issue, fixing a broken layout, or WooCommerce cart/checkout fix.

If your issue involves multiple scopes (e.g., both design and plugin or theme conflict), we’ll assess and provide a custom quote.

Job scope covered

  • Design & Layout Fixes
    e.g, broken sections, misaligned elements, theme style issues
  • Missing Content or Images
    e.g., text/image not showing, broken formatting
  • Minor WooCommerce Fixes
    e.g., product page layout, button missing, cart/checkout not updating
  • Login Issues
    e.g., fix admin login problems
  • Issue resolved within 24 hours 3, followed by 3 days of monitoring.

Supported Hosting Control Panels

  • cPanel
  • Hepsia
  • Plesk
  • Xserver
  • and other popular control panels

Emergency Site Recovery

2-Hour Response 4

from RM800

1 Site

6-hour recovery + 14 days monitoring

When your website goes down or something breaks unexpectedly, every minute counts. Our Emergency Support service provides fast and focused help to get your site back online and running smoothly.

Job scope covered

  • Site Down or Not Loading
    • Diagnose and restore access to the website
    • Check for hosting control panel, DNS, or WordPress-related issues
  • Hacked or Malware-Infected Website
    • Scan for malware or injected code
    • Remove malicious files or scripts
    • Secure WordPress core, themes, and plugins 1
  • Critical Plugin or Theme Error
    • Identify broken plugins/themes
    • Roll back or replace problematic components
    • Coordinate with plugin/theme developers if needed 2
  • Site recovery within 6 hours 3, with ongoing monitoring for 14 days.

Supported Hosting Control Panels

  • cPanel
  • Hepsia
  • Plesk
  • Xserver
  • and other popular control panels

Notes:

  • 1
    A trusted security plugin will be installed. Any existing security plugin that is ineffective or conflicting will be removed.
  • 2 3
    Recovery time may take longer if we need to coordinate with plugin or theme developers for support.
  • 4
    Support response time starts once payment is made and during our regular office hours.

Common Questions for WordPress Maintenance Services

Here are some of the most common things clients ask about our WordPress maintenance services — including access requirements, what’s covered, and how we help keep your site secure and running smoothly.

What access do you need to get started?

  • #Site Optimisation
  • #WordPress Care Plans
  • #WordPress Support

To properly maintain and support your WordPress website, we require access to the following:

  1. WordPress Admin Access
    We need administrator-level access to your WordPress dashboard. You can either:
    • Create a new admin account for us, or
    • Share your admin login temporarily, and we’ll create our own account.
  2. Hosting or cPanel Access
    This gives us access to your website database and file manager. cPanel or hosting access typically covers both database and file-level access.
  3. SFTP Access (Optional)
    Secure File Transfer Protocol access allows us to directly manage your WordPress files when needed, especially during recovery or cleanup tasks.

In general, we mainly need your WordPress admin and hosting admin credentials to get started efficiently.

Do you offer discounts for more than one site?

  • #Site Optimisation
  • #WordPress Care Plans

Yes, we do! If you’re managing multiple websites, we’re happy to offer a discount. Just email us at start@skyrocketdigital.com.my or WhatsApp +6011-53809369 — let’s work out a deal you won’t want to miss!

Can I reassign my current plan to another WordPress site?

  • #Site Optimisation
  • #WordPress Care Plans

Plans are tied to a specific website and cannot be transferred. However, you can cancel your current plan and sign up for a new one for the other site. If you need help or more details, feel free to contact our support team.

Can I request a refund for WordPress maintenance services?

  • #Site Optimisation
  • #WordPress Care Plans
  • #WordPress Support

WordPress maintenance services are non-refundable. Once a plan is activated and work begins, no refunds will be issued.

How does billing work for your WordPress maintenance services?

  • #Site Optimisation
  • #WordPress Care Plans

You’ll be billed either monthly or annually—whichever you choose—while your care plan is active. For one-time emergency support, we charge a simple one-off fee. No hidden costs, just straightforward billing.

Can I change my WordPress care plan after I’ve purchased it?

  • #WordPress Care Plans

Yes, definitely! If you need to upgrade or downgrade, just let us know. We’ll help you adjust it so you get the right support for your website.

Do your WordPress maintenance services support multisite networks?

  • #Site Optimisation
  • #WordPress Care Plans
  • #WordPress Support

At this time, our maintenance plans do not support WordPress Multisite installations. Each plan is designed for a single, standalone WordPress website.

Do you offer additional WordPress maintenance services?

  • #Site Optimisation
  • #WordPress Care Plans
  • #WordPress Support

Yes, we do! If you need any extra help with WordPress or WooCommerce beyond our maintenance plans, just reach out through our Contact Us page. We’ll be happy to discuss your needs.

What is DDoS protection and why does my website need it?

  • #WordPress Care Plans
  • #WordPress Support

A Distributed Denial of Service (DDoS) attack happens when hackers flood your website with fake traffic to slow it down or take it offline. DDoS protection helps filter out harmful traffic, block suspicious requests, and keep your website online and running smoothly. Without it, even a small attack can cause downtime, loss of customers, and damage to your reputation.

I’m not sure which care plan to choose — can you help?

  • #WordPress Care Plans

Absolutely! If you're unsure which WordPress care plan is right for you, just reach out to us via WhatsApp. We’ll assess your website, then recommend the best plan to keep your site running smoothly and securely.

Start Your WordPress Maintenance the Easy Way

Clear steps to begin your website maintenance plan, keeping it secure, updated, and running smoothly.

Step 1

Contact Us to Arrange Access

Reach out to our team to begin the process. We'll guide you on securely providing access so we can assess your website setup and current condition.

Step 2

Free Consultation & Plan Recommendation

We’ll review your site’s needs and goals, then recommend the most suitable WordPress care plan tailored to your situation.

Step 3

Start the WordPress Maintenance Service

Once you’re ready and the plan is confirmed, we’ll begin maintaining your site—handling updates, backups, security, and performance monitoring.